At Bluetick AI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform and services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Full name, email address, phone number

Company name and business category

Billing and payment information

WhatsApp Business Account details (for integrations)

b. Usage Data

Pages visited, features used, time spent on the platform

IP address, browser type, and device information

Error logs and support conversations

c. Third-party Integrations

Data synced from WhatsApp, FlowiseAI, or CRM tools

Chat and campaign performance analytics

2. How We Use Your Information

We use your information to:

Provide and manage access to Bluetick AI

Process payments and manage subscriptions

Improve product performance and user experience

Provide customer support and respond to inquiries

Send important updates, offers, and announcements (you can opt out anytime)

3. Data Storage & Security

We store your data on secure cloud servers with industry-standard encryption. Access is strictly limited to authorized personnel. Regular backups and monitoring are conducted to prevent data loss or breaches.

4. Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share data with:

Payment gateways (e.g., Razorpay, Stripe)

WhatsApp Business API providers (for message delivery)

Legal authorities if required under applicable laws

5. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve services. You may choose to disable cookies in your browser, but some features may not work as intended.

6. Data Retention

We retain user data as long as your account is active and for a reasonable time thereafter, unless legally required to delete it sooner. You may request data deletion by emailing us at support@bluetickai.com

7. Your Rights

You have the right to:

Access, update, or delete your personal information

Request data portability

Opt out of promotional emails

Withdraw consent (where applicable)

To exercise these rights, contact us at support@bluetickai.com

8. Children’s Privacy

Bluetick AI is not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. International Users

If you are accessing Bluetick AI from outside India, you consent to the transfer and processing of your information in India, which may have different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you via email or a prominent notice on our website when significant changes are made.

11. Contact Us

For any questions or concerns related to this Privacy Policy, reach out to us at:

📧 support@bluetickai.com